Frequently Asked Questions

Understandably, you may have some questions about our products or services so we’ve listed a few common questions we’re asked. If what you’re looking for isn’t here, please feel free to get in touch with us, all the information you require is on our contact page.

From placing your order, our couriers usually take between 3 and 5 working days to get your dispatched and on its way order to you. If there is a delay outside of their control, i.e weather, we will inform you as soon as we know.

You will notice that we only offer delivery to commercial/business addresses in England and Wales. This is due to the higher shipping costs and difficult areas to reach for both Scotland and Ireland. If you require shipping to either of these countries, please fill out our custom quotes form and if we are able to supply your requested product to your location we will reply to you with a custom quote.

Unfortunately due to the size of the lorries our couriers use, and sometimes the size of the product, we are unable to delivery to home/residential addresses so we ask that you provide a commercial/business address to have your order delivered to.

You can pay securely at our website checkout via Visa and Mastercard credit and debit card; there are no extra costs for using credit cards. We also accept bank transfer and cheque but please note, these payments must clear in our accounts before we can process your order. If for any reason we are experiencing technical difficulties on our website, we may need to contact you to take a secure card payment over the phone. Unfortunately we do not accept American Express card payments.

We can certainly try! We stock a wide range of carpet tile, carpet plank, safety vinyl flooring, domestic and commercial carpet products on our website but there are other lines which we can supply but haven’t listed them on our website yet. Simply head over to our custom quotes section and fill out the form. Once we receive it, we will come back to you with our most competitive price if we can supply it to you.

In order to make our prices as competitive as possible, sometimes we have to set a minimum order i.e on Heckmondwike carpet tiles we have a minimum order of 4 boxes (20m2). Sometimes we can be flexible on the minimum order so please contact us to see if we can help.